Terms & Conditions 

General 

Changes. We may change our prices, products, these Terms, our Cancellation, Return and Store Credit Policies and our Privacy Statement at any time, at our sole discretion, by publishing changes on the Site or otherwise notifying you. We will not apply changes to orders or data that you submitted prior to our publishing or otherwise notifying you of the changes, unless we obtain your consent, by providing a notice with opt-out opportunity on the Site, via email or otherwise. 

Severability. If any provision of these Terms is determined to be invalid, illegal or unenforceable, such provision shall be upheld to the fullest extent legally permissible and the remaining provisions of these Terms shall remain in full force and effect. Nothing herein is intended to override mandatory laws to the extent they cannot be contractually altered or modified. 

Entire agreement. These Terms and any additional terms that we may specify on the “review your order” page or on our order confirmation shall constitute the entire agreement between you and us with regard to the subject matter hereof, and supersede any prior agreements or understandings.

Placing an order 

Private use only. By submitting your order, you represent that you are purchasing for private household use only. We do not authorize any sale of our products outside the U.S. or any commercial resale. You may purchase up to four items per individual article, except when otherwise indicated on the product page on the Site. We reserve the right to reject orders and further limit order quantities in our sole discretion at any time. 

Product information and availability. Without limiting the generality of the disclaimers and limitations set forth in these Terms, given the unique nature of our products we cannot assume any liability or responsibility for any inaccuracies or errors, or for any loss or damage caused by or arising from your reliance on information obtained from or through this Site, and we may change information at any time. We determine product availability at the time we email you the shipping confirmation. 

Price, payment, taxes. By submitting your order via the Site, you agree to pay the purchase price for the items you selected plus shipping and handling costs, and applicable sales tax, if any. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax. We only accept major credit cards and the other digital payment methods listed on the Site (which may be updated from time to time) as a form of payment. Store credits issued by Crossing Mulholland or authorized third party retailers are not redeemable for purchases through the Site.

Delivery. We will deliver the products you purchased to a common carrier for shipment to the destination.. You receive title and you bear all risks of loss and damage to the products from the time we deliver the products to the carrier at our warehouse. For security reasons, all purchases from the Site require an adult signature upon delivery. 

Cancellations, returns. We do not accept any cancellations or returns, except as specified in our Cancellation, Return and Store Credit Policies or required by applicable law. 

Delivery 

We generally ship our online orders within 2 to 4 business days. However, the above mentioned delivery terms are not guaranteed. 

Products expressly marked on the Website as “Pre Order”, “Pre Ordered Product” or “Personalized Products” are not immediately available for shipment. The relevant dedicated link will show the estimated delivery date. Crossing Mulholland shall have the right to split the Order into multiple shipments. According to the availability of the Products for delivery, you may receive the Products separately upon their availability to be shipped. As soon as your order ships you will receive an email with the tracking number plus a link to follow the delivery status. 

We ship to the destination of your choice. 

Returns & refunds

Returns: Products purchased through the site may be returned free of charge, within thirty (30) days from the date of the shipping confirmation except for the Personalized Products, which are non-returnable. The Products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within the United States. Incomplete, damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return. We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products. If the foregoing conditions are satisfied and you comply with the return instructions below, we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, to the same credit card or PayPal account used to make the original purchase. Alternatively, and subject to the In-Store Returns instructions below, you may exchange your item for another item or return it for a store credit in any of our free-standing retail stores in the United States, within thirty (30) days of the shipping confirmation. PLEASE NOTE THAT IN STORE RETURNS OF MERCHANDISE PURCHASED THROUGH THE SITE ARE NOT ELIGIBLE FOR REFUND.